Saville Row (Pty) Ltd t/a Webbers – Exchange & Refund Policy

Exchange & Refund Policy

  1. Customers can return goods for a refund or exchange provided that:
    1. the goods are in the original / same condition and packaging;
    2. the goods have not been worn or used;
    3. the price (swing) ticket and labels are attached;
    4. the original till slip as proof of purchase is presented;
  2. Goods can be refunded within 7 days of purchase.
  3. Goods can be exchanged within 30 days of purchase.
  4. For hygienic reasons, there are no refunds or exchange on underwear and socks.
  5. No refunds are permitted on sale goods.
  6. Goods purchased in terms of a lay-bye agreements are subject to the Webbers Exchange & Refund Policy.

Saville Row (Pty) Ltd t/a Webbers – Lay-Bye Terms & Conditions

Lay-Bye Terms & Conditions

  1. Identification document must be verified on entering into a lay-bye agreement.
  2. The lay-bye agreement must state the date when the lay-bye agreement begins. 
  3. A minimum deposit of 20% (twenty percent) of the contract price is required. 
  4. The date of completion must be agreed upon and stipulated in the lay-bye agreement. 
  5. The customer must pay the contract price in full on or before the date of completion. 
  6. The goods will remain with Webbers until the contract price is paid in full. 
  7. The date of completion can be for a maximum 4 (four) months from the start date.
  8. The goods will be kept for a maximum of 4 (four) months from the start date. 
  9. When goods are collected, identification document must be provided. 
  10. On cancellation of the lay-bye agreement before the date of completion or expiry of the lay-bye agreement, the customer may be eligible to pay a cancellation penalty on the contract price and the balance paid back to the customer in cash. 
  11. Goods purchased in terms of a lay-bye agreement are subject to the Webbers Exchange & Refund Policy. 


Back Pay Loyalty Card Scheme 

Introduction

  1. The WEBBERS Loyalty Scheme, known as WEBBERS Back Pay, is operated by Saville Row (Pty) Ltd t/a WEBBERS (“WEBBERS”). Members will be rewarded with Back Pay Smega (“Back Pay”) which can be used as partial or complete payment towards purchasing goods from our stores.

Definitions

  1. In this Agreement the following words and phrases have the following meaning:

“Back Pay Smega” means the Loyalty Scheme points earned and redeemed in accordance with the Back Pay Terms;

“WEBBERS” means Saville Row (Pty) Ltd t/a WEBBERS;

"Back Pay Terms" means the most current WEBBERS Back Pay Loyalty Card Scheme Terms & Conditions;

“Members” means an individual who has joined the Scheme;

“Scheme” means WEBBERS Back Pay Loyalty Card Scheme;

“Qualifying Purchase Value” means R300.00 or more;

“Qualifying Period” means 1 January up to and including 31 October of each calendar year;

“Instant Discount Period” means 1 November up to and including 31 December of each calendar year;

“Validity Period” means 1 January up to and including 31 December of each calendar year;

“Redemption Period” means 1 November to and including 31 December of each calendar year;

The Member’s Back Pay Card

  1. A WEBBERS Back Pay Card is issued by and remains the property of WEBBERS, which reserves the right to issue, decline and withdraw a card at any time.
  2. A WEBBERS Back Pay Card cannot be used as a credit or debit card.
  3. A WEBBERS Back Pay Card is not transferrable. Back Pay Smega will accordingly accrue to the registered Back Pay member only. Lost or stolen cards must immediately be reported to WEBBERS Head Office on 0860 WEBBERS (9322377) or your nearest WEBBERS outlet so that the card can be blocked.
  4. In the event that a WEBBERS Back Pay Card is lost or stolen, the member can obtain a replacement card and reregister at any WEBBERS outlet nationwide. All accrued Back Pay Smega will be transferred to the new Back Pay Card.
  5. Replacement cards will be issued on completion of the lost card application and presentation of a valid form of identification to the cashier for validation purposes. WEBBERS reserves the right to charge a replacement fee in respect of any lost or stolen cards.
  6. WEBBERS shall assume no liability for a possible wrongful redemption in the event of loss or theft of any WEBBERS Back Pay Card.
  7. In the event of fraud being committed by any person in respect of a WEBBERS Back Pay Card and/or conduct involving the abuse of Back Pay, WEBBERS reserves the right to take appropriate action against the responsible person and all Back Pay Smega accrued, unredeemed or issued may be forfeited and the Back Pay Card revoked.

 

 

Earning Back Pay Smega

  1. Back Pay Smega will accumulate over a stipulated period. This period will be determined and may be varied by WEBBERS from time to time. Any change to the commencement and/or duration of a Qualifying Period will be notified to Members.
  2. The Qualifying Period will run between 1 January up to and including 31 October of each calendar year.
  3. To earn Back Pay Smega in respect of a qualifying transaction, a member’s Back Pay Card must be presented at the point of sale, failing which no Smega will be earned in respect of such transaction. It is not possible to earn Back Pay Smega retrospectively in respect of previous qualifying transactions where a Back Pay Card was not presented.
  4. Members will accumulate Back Pay Smega equal to and based on a predetermined percentage of the value per item, which may vary from item to item, purchased during the Qualifying Period.
  5. The value of Back Pay Smega that may be redeemed will be the value accumulated as at the end of the last day of the relevant Qualifying Period.
  6. You will receive your Back Pay Smega within 7 days of any transaction.
  7. Back Pay Smega will only be allocated on completion of the final payment of any Lay-Bye transactions.
  8. Any Back Pay Smega allocated for any goods returned will be deducted from the member’s Smega balance. 
  9. Back Pay Smega earned will be allocated to your account within 7 days of your purchase. The balance of a member’s Back Pay Smega will be stated on the sale receipt after every transaction.
  10. 10.From time to time, WEBBERS may run promotions whereby Members will be able to receive additional and ad hoc Back Pay Smega with different qualification criteria and validity periods. 
  11. 11.Back Pay Smega not redeemed during the Redemption Period will automatically expire at the end of the Validity Period.
  12. 12.Back Pay Smega issued is valid from 1 January up to and including 31 December of each calendar year and may be used at any time during the Redemption Period. Any Back Pay not used within the Redemption Period will automatically expire at the end of the period.
  13. 13.No Back Pay Smega, benefits and/or rewards will be earned or awarded in respect of any goods and/or services where the earning or awarding of such benefits and/or rewards are prohibited by any legislation in the Republic of South Africa.

 


Redemption of Back Pay Smega

  1. The Back Pay Smega value accumulated during the Qualifying Period can be converted into a discount on purchases made during the Redemption Period. This period will be determined and may be varied by WEBBERS from time to time.  Any change to the commencement and/or duration of a Redemption Period will be notified to WEBBERS Back Pay Card members.
  2.  The Redemption Period will run between 1 November up to and including 31 December of each calendar year.
  3. The WEBBERS Back Pay Card must be presented at the point of sale, failing which no discount on the purchase will be applicable. It is not possible to redeem a discount retrospectively in respect of previous transactions where a WEBBERS Back Pay Card was not presented.
  4. During the Redemption Period, Members will be able to redeem the accrued Back Pay Smega value as payment towards purchases made during this time and cannot be exchanged, transferred or redeemed for cash.
  5. Back Pay Smega will be converted into a discount on the value of a members purchase by R1.00 for every 1 (one) Back Pay Smega redeemed.
  6.  The Instant Discount Period will run between 1 November up to and including 31 December of each calendar year.
  7. During the Instant Discount Period, any Back Pay Smega earned on a qualifying transaction will be converted into an instant discount on the value of a members purchase.
  8. Back Pay Smega cannot be exchanged, transferred or redeemed for cash or used to purchase WEBBERS gift cards or vouchers.

 

 

Limitation of Liability

  1.  Neither WEBBERS nor its directors and staff will be liable for any loss, liability, damage or expense of any nature whatsoever.
  2. The Scheme and Back Pay Smega are provided "as-is," without warranty or representation of any kind. WEBBERS disclaims all warranties and representations of any kind whatsoever, whether written or oral, express, implied, statutory, or arising by operation of law, course of dealing, course of performance or usage of trade, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, with respect to the Scheme and the Back Pay Smega.
  3. WEBBERS reserves the right, in its sole discretion, to suspend, change or terminate the Scheme, in whole or in part; to modify, limit or suspend the use of or redemption of Back Pay Smega in any respect; to modify or change redemption procedures; to modify, limit or suspend the collection of Back Pay Smega. WEBBERS may make these changes even though the changes may affect the value of Back Pay Smega already accumulated at any time and from time to time.
  4. On termination of the Scheme, all Back Pay Smega which have accrued up to the date through the Scheme is terminated and will immediately expire.

No Warranty

The Scheme May be Suspended, Changed or Terminated.

 

General

  1. The Back Pay Terms govern the manner in which Back Pay Smega may be earned, redeemed, retained or forfeited or other rewards may be issued. Each Member is responsible for familiarising himself/herself with the Back Pay Terms and any correspondence issued by WEBBERS to such member to enable the member to understand his/her rights and responsibilities under the Scheme.
  2. WEBBERS shall be entitled to cede, assign, delegate or in any other way dispose of any or all of its rights and obligations in terms of WEBBERS Back Pay without the prior consent of the WEBBERS Back Pay Card members.
  3. WEBBERS’ failure to enforce a particular term or requirement does not constitute a waiver of that term or requirement.
  4. All questions or disputes regarding eligibility for the Scheme or the eligibility of Back Pay Smega will be resolved by WEBBERS in its sole discretion.
  5. WEBBERS respects your personal information and will only process it in terms of our Privacy Policy, which can be found on our website at www.webbers.co.za.
  6. WEBBERS reserves the right to audit any and all accounts at any time and without notice to ensure compliance with these terms. In the event that an audit reveals discrepancies or violations, the processing of Back Pay Smega may be delayed until the discrepancies or violations are resolved to our satisfaction. Pending the resolution, a member may be prohibited from redeeming Back Pay Smega as determined in our sole discretion.
  7. WEBBERS reserves the right to change these terms at any time. We will notify members of any changes to these terms. Should a member not agree with the changes, the member must cancel his/her Back Pay Card. If the member continues to use the Back Pay Card after we have made changes to these terms, the member will be deemed to have accepted the changes. The latest version of these terms can be found on our website at www.webbers.co.za.
  8. These terms will be governed by the laws of the Republic of South Africa.