Saville Row (Pty) Ltd t/a Webbers – Exchange & Refund Policy

Exchange & Refund Policy

  1. Customers can return goods for a refund or exchange provided that:
    1. the goods are in the original / same condition and packaging;
    2. the goods have not been worn or used;
    3. the price (swing) ticket and labels are attached;
    4. the original till slip as proof of purchase is presented;
  2. Goods can be refunded within 7 days of purchase.
  3. Goods can be exchanged within 30 days of purchase.
  4. For hygienic reasons, there are no refunds or exchange on underwear and socks.
  5. No refunds are permitted on sale goods.
  6. Goods purchased in terms of a lay-by agreements are subject to the Webbers Exchange & Refund Policy.

Saville Row (Pty) Ltd t/a Webbers – Lay-By Terms & Conditions

Lay-By Terms & Conditions

  1. Identification document must be verified on entering into a lay-by agreement.
  2. The lay-by agreement must state the date when the lay-by agreement begins. 
  3. A minimum deposit of 20% (twenty percent) of the contract price is required. 
  4. The date of completion must be agreed upon and stipulated in the lay-by agreement. 
  5. The customer must pay the contract price in full on or before the date of completion. 
  6. The goods will remain with Webbers until the contract price is paid in full. 
  7. The date of completion can be for a maximum 4 (four) months from the start date.
  8. The goods will be kept for a maximum of 4 (four) months from the start date. 
  9. When goods are collected, identification document must be provided. 
  10. On cancellation of the lay-by agreement before the date of completion or expiry of the lay-by agreement, the customer may be eligible to pay a cancellation penalty on the contract price and the balance paid back to the customer in cash. 
  11. Goods purchased in terms of a lay-by agreement are subject to the Webbers Exchange & Refund Policy.